Information and Advice ...
Before booking one of our Treatments or Therapies please read carefully the information and advice below.
Bookings
If you are pregnant or have a prior medical condition, please ensure you mention this at the time of booking to avoid potential disappointment when you arrive for your appointment.
Your Appointment
To maximise your treatment experience and take full advantage of our changing and relaxation facilities we ask you to arrive 10-15mins early for your appointment and in order to preserve a peaceful atmosphere, we request that all mobile phones are switched off. In consideration of fellow guests and for health and safety reasons, we ask that children are not brought into the salon.
Deposits
A 50% deposit will be required at the time of booking to reserve all appointments with a value of £30 or more.
Cancellations
Please give at least 24hours notice If you are unable to attend your appointment. For spa days or appointments lasting four or more hours please give 72 hours notice. On most days we operate a cancellation list of clients waiting for treatments, if you cannot make your appointment, please show consideration by giving us the opportunity to offer your appointment time to someone else. We reserve the right to charge 50% of the treatment cost if you cancel your appointment without giving the required notice and 100% of the treatment cost if you fail to notify us.
Waxing
We recommend avoiding heat treatments (e.g. sauna, sunbed, jacuzzi, workout or swim) for 8 hours after waxing and that you avoid using deodorants for 24 hours after underarm waxing.
Pedicures
We recommend wearing open toe sandals/flip flops for pedicures.
Self-Tanning Treatments
To minimise the risk of irritation and avoid any streaks or patchiness all waxing/shaving should be done at least 24 hours prior to tanning treatments. We recommend wearing loose, dark clothing. Tight clothing/underwear will rub of your tan.
Teenage Treatment
Parental consent is required for all treatments offered to under 16 year olds, who must be accompanied by an adult.
Mobile Service
We are happy to offer clients with disability/mobility issues a full range of treatments in the comfort of their own home.
Loyalty Points
As a thank you to our clients, we operate a loyalty point system whereby you automatically accrue 1 point for every £1 you spend. Please ask at reception for details of how to redeem your points. Accrued loyalty points are automatically reset to zero if you do not visit the spa in a twelve month period.
Gift Vouchers
Great for Birthdays, Anniversaries, Christmas gifts, Mother's and Father's Day or just simply to say “Thank You”, we have vouchers for every occasion. Amazing SPAce gift vouchers are valid for twelve months and can be purchased at reception or by telephoning the salon.
Giftcard terms and conditions
Please treat Amazing SPAce giftcards like cash, it cannot be replaced and Amazing SPAce will not accept any liability for lost, stolen or damaged cards.
The giftcard together with any unused balance will expire 12 months from the original date of purchase. The expiry date is not extendable and no change or refunds will be given.
The balance and expiry date of giftcards can be checked in spa or by telephoning 01634 847777.
Shopping
We carry the full range of Elemis, Jessica, Lycon and Vita Liberata for retail. Your therapist is happy to offer advice and recommendations that will address any skin concerns you may have. Loyalty points are also awarded for retail purchases.
